Customer Care

Shop with confidence

We understand that buying a gemstone online, sight unseen, can be daunting and aim to provide you with the utmost peace of mind when making your precious purchase.


GUARANTEED ORIGIN & AUTHENTICITY

Richland’s own Capricorn Sapphire Mine is located in Queensland, Australia. All Richland tanzanite is mined by Tanzanite One Mining in Merelani, Tanzania.

EXQUISITE QUALITY

Each piece has been hand-selected by a gemologist out of thousands of other pieces because of its beauty and quality.

14-DAY MONEY BACK GUARANTEE:

Our 14 Day Money Back Guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund. The return period starts after you take delivery of the piece. Learn more…

FREE SHIPPING & INSURANCE WORLD WIDE:

Your order will be shipped to you fully insured, free of charge. Additionally, Richland Gemstones are proud to offer free return shipping on all ring and loose gemstone orders. Learn more…

 

QUESTIONS ?

                                                              Use our contact form or email us at [email protected] and we will respond promptly.