Customer Care

Shop with confidence

We understand that buying a gemstone online, sight unseen, can be daunting and aim to provide you with the utmost peace of mind when making your precious purchase.


 

GUARANTEED ORIGIN & AUTHENTICITY

Richland’s own Capricorn Sapphire Mine is located in Queensland, Australia. All Richland tanzanite is mined by Tanzanite One Mining in Merelani, Tanzania.

EXQUISITE QUALITY

Each piece has been hand-selected by a gemologist out of thousands of other pieces because of its beauty and quality.

GEMSTONE CERTIFICATION

The tanzanite and sapphires in our collection are all high quality colored gemstones. We prove this by including a gemological certificate for all loose stones, certified by our Gemological Institute of America trained Gemologist. Learn more about our tanzanite certification and sapphire certification.

EXPERT ADVICE

When you buy from us, you are guided by our resident Gemological Institute Of America trained gemologist. Linda will help you make a more informed choice, ask the right questions, and make a smart decision. Email our gemologist

14-DAY MONEY BACK GUARANTEE:

Our 14 Day Money Back Guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund. The return period starts after you take delivery of the piece. Learn more…

FREE SHIPPING & INSURANCE WORLD WIDE:

Your order will be shipped to you fully insured, free of charge. Additionally, Richland Gemstones are proud to offer free return shipping on all ring and loose gemstone orders. Learn more…

Enormous behind the scenes inventory & access to unique gemstones H (7)

If you’re out there looking for the best sapphire for your money or an exceptional tanzanite, then please contact us and let us know your budget and what you’re looking for.  Our gemologist will sift through thousands of gemstones that are available to us behind the scenes and send you suggested stones to choose which fits your needs the best.  Request a gemstone from our gemologist or learn more about our exceptional tanzanite for investment in sizes over 20 carats.

QUESTIONS ?

                                                              Use our contact form or email us at [email protected] and we will respond promptly.