14 Day Change of Mind Policy
We offer you the time to make sure your purchase is perfect with our 14 Day Change of Mind Policy.
If for any reason you are not completely happy with your purchase, contact us via email within 14 days of receiving your item in order to start the return process. *conditions apply – read non-refundable goods section below.
We will organize the return shipping and postage for you and, where possible, for FedEx to pick the item up from you/your place of work.
Free Return Shipping
We offer free return FedEx shipping on every US, Canadian, UK , European, Australian, and New Zealand order under our 14 Day Change of Mind Policy.
However, if you originally choose to express post your order ( an additional $50 at checkout), we are unable to refund this cost should you wish to return your order.
Refunds will be processed within seven days after we receive the items and they are examined by a jeweler.
Starting The Returns Process
Email us at [email protected] or use our contact us form for instructions on returning an item. Please state the name the item was ordered under, and the reason for return in your email.
Examples of non-returnable products include:
- Items which have been abused or modified
- Some special orders custom made to customer specifications; We will always inform you if an item cannot be returned before going ahead with your order.
- Products modified as per customer requirements
- Rings which have been ordered in sizes below US size 6 or above US size 7.5
- Express shipment fees ( $50.00)
We will happily replace and ship/or refund the receipted cost of any faulty piece, should the returns process be started within 14 days of delivery (including day of delivery).